How we use your information.

This privacy notice tells you what to expect from our company, Tutorsquared Ltd when we collect personal information from you. By requesting or using our services, you accept and consent to our use of your personal data as outlined in this policy.

We want to be completely transparent about the way that we hold and use your data, as well as the reasons for asking for the particular data that we do ask for. Above all, we want to make it clear that we only ask for information that is strictly relevant for delivering the service that you ask us to deliver.

Parents and potential students.

Following our telephone consultation we will make up a file. This will include contain contact details for parents, and for pupils their name, school attended, age and date of birth and information about their academic profile. We will only use the personal information we collect to process the enquiry. This information will not be shared outside of Tutorsquared Ltd.

Protecting your data.

We will not disclose any information of a confidential nature unless required by law to do so.

We will take reasonable steps to protect the Personal Data we collect.

All computer access is secured with strong password authentication, and access to shared network drives is limited to Bernie Conway and Jane Lihou.

Passwords are changed periodically.

Our computers have anti-virus & anti-malware software installed which is updated continually.

Unfortunately, the transmission of data over the internet is not completely secure and although we use our best efforts to protect your data once it has been received, we cannot guarantee the security of your data while it is being transmitted, either as an email, enquiry form, phone call or other communication.

Complaints or queries.

We try to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate. We would also welcome any suggestions for improving our procedures. This privacy notice was drafted with brevity and clarity in mind. It does not provide exhaustive detail of all aspects of our collection and use of personal information. However, we are happy to provide any additional information or explanation needed. Any requests for this should be sent to the address at the end of this notice.

Your rights.

At any time, you have the right to ask us what information we hold about you, to access and rectify this information and to erase and to restrict the processing of data we hold. You also have the right to object to any data that we hold, and the right not to be subject to automated decision-making, including profiling.

Restriction of data processing.

If at any point you wish us to stop processing your information, for the purposes we explained previously, you may do so by calling, emailing or writing to us.

Disclosure of personal information.

We will not disclose personal data without consent. However, if we are required by law to disclose information, we will do so. This privacy notice does not cover the links within our website linking to other websites. We encourage you to read the privacy statements on the other websites you visit.

Use of your data.

We do not share your personal data with any external companies.

We will always make full use of your personal data to collect any debt that is owed to us or to notify you of any changes to our service that will affect you.

Lawful Basis to use your data.

We retain data under the Legitimate Interests basis. We use your data in a way that you would reasonably expect us to use it and which has a minimal impact on your privacy. In this case, the legitimate interest is to record your personal details in order to allow us to carry out our legitimate work of introducing a tutor to a student. If we do not have the data, we will be unable to do this work because we cannot effectively match the student to a tutor. We also use your data to prepare billing and other account related services. We also use it to send emails about our services. We always strive to balance the collection and use of this data against your individual rights and freedoms and only ever ask for information that we legitimately need in order to do our work for you. We assess these details in a Legitimate Interests Assessment, which is available for you to see. We hold your data for as long as is reasonably necessary unless you ask us to remove it, as you are entitled to do. If you are not happy about the way that we retain your data, please contact us; hello@tutorssquared.co.uk

Consent.

By engaging our tuition services, you have given us implicit consent to use your information in order to allow us to conduct our lessons.

Changes to this privacy notice.

We keep our privacy notice under regular review and we will place any updates on this webpage. This privacy policy was last updated on 25/8/22.